Terms and Conditions for FallsLink Buffalo Airport Taxi
Cross border Airport Taxi
Welcome to FallsLink Buffalo Airport Taxi’s Terms and Conditions. We are committed to providing passengers with a reliable, safe, and comfortable travel experience. Whether you’re booking a ride to Niagara Falls, Toronto, or any other destination, our terms outline everything you need to know about booking, payments, cancellations, and more. By understanding these guidelines, you can enjoy a seamless journey with the confidence that your needs are our priority. Please take a moment to review these terms to ensure a smooth and enjoyable travel experience with us. We are here to serve you and make your journey as pleasant as possible.
Terms and Conditions for FallsLink Buffalo Airport Taxi
- Reservations should ideally be made one day in advance to ensure availability. However, last-minute bookings are accommodated whenever possible.
- Your booking will be confirmed via email, detailing the pickup time and location. Please review this confirmation carefully to ensure all details are correct.
2. Payment Policy
- Payments can be made in cash or via major credit cards. To avoid network issues, payment is required before crossing the border for cross-border trips to Canada.
- All fares are quoted in U.S. dollars and include applicable tolls or taxes.
3. Cancellation Policy
- Cancellations must be made at least 24 hours before the scheduled pickup time. Failure to do so may result in a cancellation fee.
- Refunds for cancellations made within the acceptable time frame will be processed promptly.
4. Luggage and Personal Items
- There are no additional charges for luggage. However, please notify us if you have oversized items or many bags.
- Passengers are responsible for their personal belongings. FallsLink Buffalo Airport Taxi is not liable for lost or damaged items during the journey.
5. Safety and Conduct
- All vehicles are maintained to high safety standards, and drivers are trained to prioritize their safety and comfort.
- Passengers are expected to wear seatbelts and adhere to all local traffic laws. Consuming alcohol or illegal substances in the vehicle is strictly prohibited.
6. Child Seats and Special Requests
- Child seats are available upon request and should be reserved during the booking process.
- Any special requests, such as additional stops or specific routes, should be made when booking.
7. Delays and Waiting Time
- FallsLink monitors flight schedules and adjusts pickup times in case of delays. There are no additional fees for waiting due to flight delays.
- Please ensure you are at the designated pickup location on time. Excessive delays by the passenger may incur additional waiting time charges.
8. Cross-Border Travel
- A valid passport or Green Card is required for cross-border trips to Canada. The passenger is responsible for ensuring they have the necessary documentation.
- FallsLink Buffalo Airport Taxi is not responsible for any issues arising from a passenger’s failure to meet cross-border travel requirements.
9. Liability
- FallsLink Buffalo Airport Taxi endeavors to provide a timely and professional service. However, we are not liable for delays caused by factors beyond our control, such as traffic, weather conditions, or unforeseen events.
- If a vehicle breaks down, a replacement vehicle will be dispatched quickly to minimize inconvenience.
10. Feedback and Complaints
- FallsLink values customer feedback and strives to improve service quality continuously. Any complaints or suggestions can be directed to our customer support team at 716-333-1116, available 24/7.
These terms and conditions aim to provide a transparent and reliable service, ensuring all passengers’ smooth and hassle-free experience. Our partners are listed below