Terms and Conditions for FallsLink Buffalo Airport Taxi

Terms and Conditions for FallsLink Buffalo Airport Taxi

Terms and Conditions
FallsLink Buffalo Airport Taxi

1. Introduction
   These Terms and Conditions (“Terms”) govern the use of the services provided by FallsLink Buffalo Airport Taxi (“we”, “us”, “our”). By booking a ride or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before making a reservation or using our services.

2. Services Provided
   FallsLink Buffalo Airport Taxi offers a range of airport transfer services, including:

• Taxi services to and from Buffalo Airport to Niagara Falls, Canada, and the USA.
• Local rides within Buffalo, NY.
• Taxi tours in Niagara Falls and Toronto.
• Cross-border services to various Canadian cities.
• Corporate travel solutions for businesses and frequent travelers.

Our services are intended to provide a seamless and comfortable ride experience, with features such as secure booking, free child seats, and flexible pickup and drop-off options.

3. Booking and Reservations
   Reservations should ideally be made one day in advance to ensure availability. However, last-minute bookings are accommodated whenever possible.
   All bookings must be made through our website or by contacting our customer service team. Upon making a reservation, you will receive a confirmation email containing booking details. Please ensure that all details provided during booking are accurate to avoid service issues.
   Your booking will be confirmed via email, detailing the pickup time and location. Please review this confirmation carefully to ensure all details are correct.

4. Payment Policy
   Payment for services can be made directly to the driver either by cash or major credit cards. To avoid network issues, payment is required before crossing the border for cross-border trips to Canada.
   All rates are quoted as flat rates per vehicle, not per person. The quoted price includes all tolls, taxes, and fees, ensuring complete transparency. We do not charge for border fees or waiting time in case of flight delays.
   All fares are quoted in U.S. dollars and include applicable tolls or taxes.

5. Cancellation Policy
   Cancellations must be made at least 24 hours before the scheduled pick-up time to avoid any fees.
   Cancellations within 24 hours of pick-up or no-shows will incur a cancellation fee equivalent to the full booking amount.
   Refunds for cancellations made within the acceptable time frame will be processed promptly. To cancel a booking, please use the link provided in your booking confirmation email.

6. Changes to Reservations
   You can modify your booking online using the link provided in the confirmation email. Any changes to pickup times, dates, or destinations are subject to availability and may incur additional charges.

7. Luggage and Personal Items
   There are no additional charges for luggage. However, please notify us if you have oversized items or many bags.
   Passengers are responsible for their personal belongings. FallsLink Buffalo Airport Taxi is not liable for lost or damaged items during the journey.

8. Safety and Conduct
   All vehicles are maintained to high safety standards, and drivers are trained to prioritize safety and comfort.
   Passengers are expected to wear seatbelts and adhere to all local traffic laws. Consuming alcohol or illegal substances in the vehicle is strictly prohibited.
   The driver reserves the right to terminate a trip if passenger behavior is deemed unsafe or inappropriate.

9. Child Seats and Special Requests
   Child seats are available upon request and should be reserved during the booking process.
   Any special requests, such as additional stops or specific routes, should be made when booking.

10. Delays and Waiting Time
    FallsLink monitors flight schedules and adjusts pickup times in case of delays. There are no additional fees for waiting due to flight delays.
    Please ensure you are at the designated pickup location on time. Excessive delays by the passenger may incur additional waiting time charges.

11. Cross-Border Travel
    A valid passport or Green Card is required for cross-border trips to Canada. The passenger is responsible for ensuring they have the necessary documentation.
    FallsLink Buffalo Airport Taxi is not responsible for any issues arising from a passenger’s failure to meet cross-border travel requirements.

12. Liability
    FallsLink Buffalo Airport Taxi is not responsible for delays caused by factors beyond our control, such as traffic, weather conditions, or road incidents.
    We ensure our vehicles are fully insured and maintained to the highest safety standards. If a vehicle breaks down, a replacement vehicle will be dispatched quickly to minimize inconvenience.
    Passengers are responsible for their belongings during transportation.

13. Corporate Accounts
    Corporate customers can set up a business account with us for easy and prioritized bookings.
    Benefits include monthly billing, priority reservations, and customized travel solutions.

14. Feedback and Complaints
    FallsLink values customer feedback and strives to improve service quality continuously. Any complaints or suggestions can be directed to our customer support team at 716-333-1116, available 24/7.

15. Contact Information
    For any issues or questions, contact our customer service at info@bufairporttaxi.com or call +1 (716) 333-1116.

16. Changes to Terms
    FallsLink Buffalo Airport Taxi reserves the right to modify these Terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the modified Terms.